Incident triage & on-call summary
Turn a noisy alert into a triaged incident with a written first assessment.
At 3am an alert fires and the on-call engineer starts from zero: which service, what changed, is anyone else seeing it. The first ten minutes go to gathering context that already lives across five tools.
Static alert routing pages someone, but it can't say what's likely wrong or whether three alerts are really one incident.
One trigger, a few steps, and an Agent node making the call a static rule can’t — every step recorded so you can see exactly what happened.
- 1TRIGGERWebhook
Alert fires from monitoring
- 2TOOLalerts.correlate
Group with related alerts from the same window
- 3TOOLfetch.context
Pull recent deploys, error rates, and logs for the service
- 4AGENTAssess
Write a first assessment: likely cause, blast radius, severity
- 5LOGICSeverity
Branch on severity — page now or file for review
- 6TOOLpager.notify + slack.thread
Page the owner and open a thread with the assessment
Context gathered before a human is paged
Duplicate alerts collapse into one incident, not three pages
On-call opens to a written assessment, not a blank alert